Privacy Policy - Asriel Medicare Data Protection & Privacy

Introduction

At Asriel Medicare, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with our website.

We understand the sensitive nature of healthcare information and comply with all applicable privacy laws, including the Nigerian Data Protection Regulation (NDPR) and international standards for medical data protection.

Information We Collect

Personal Information

Name, address, phone number, and email address
Date of birth and gender
Emergency contact information
Insurance information and payment details

Medical Information

Medical history and current health conditions
Diagnostic test results and medical images
Treatment plans and medication information
Appointment records and clinical notes

Website Usage Information

IP address and browser information
Pages visited and time spent on our website
Cookies and similar tracking technologies

How We Use Your Information

Healthcare Services

• Providing medical care and treatment
• Scheduling and managing appointments
• Maintaining medical records
• Coordinating care with other providers

Administrative Purposes

• Processing payments and insurance claims
• Communicating about appointments
• Quality improvement initiatives
• Legal and regulatory compliance

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit written consent
• For treatment, payment, and healthcare operations
• When required by law or legal process
• To prevent serious harm to health or safety
• For public health activities

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest

Access Control

Restricted access to authorized personnel

Monitoring

Regular security audits and monitoring

Your Rights

You have certain rights regarding your personal and medical information:

Right to Access

Request copies of your medical records and personal information

Right to Correction

Request correction of inaccurate or incomplete information

Right to Restrict Processing

Request limitations on how we use your information

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Officer

Asriel Medicare

11, Iduh Street, Off College Road

Benin City, Edo State, Nigeria

Contact Details

Phone: +234 704 523 4777

Email: privacy@asrielmedicare.com

Office Hours: Mon-Fri 8 AM-6 PM

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.