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Terms of Service

Terms and conditions for using our healthcare services

Last Updated: January 15, 2024

Introduction

These Terms of Service ("Terms") govern your use of healthcare services provided by Asriel Medicare ("we," "us," or "our"). By accessing our facility, scheduling appointments, or receiving medical care, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our services.

Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all patients, visitors, and users of our services.

Healthcare Services

Services Provided

  • • General outpatient care
  • • Specialist consultations
  • • Diagnostic services
  • • Emergency medical care
  • • Preventive healthcare
  • • Health screenings

Service Limitations

  • • Services subject to availability
  • • Some procedures require referrals
  • • Emergency services prioritized
  • • Specialized equipment limitations
  • • Staff availability constraints
  • • Insurance coverage requirements

Patient Responsibilities

Medical Information

  • • Provide accurate and complete medical history
  • • Inform us of all current medications and allergies
  • • Report changes in your health condition
  • • Bring all relevant medical records and test results

Appointment Compliance

  • • Arrive on time for scheduled appointments
  • • Provide 24-hour notice for cancellations
  • • Follow pre-appointment instructions
  • • Bring valid identification and insurance cards

Facility Conduct

  • • Treat staff and other patients with respect
  • • Follow facility rules and safety protocols
  • • Maintain appropriate behavior and language
  • • Comply with visitor policies and hours

Appointment Policies

Scheduling and Cancellation

Scheduling

  • • Appointments available Monday-Saturday
  • • Emergency services available 24/7
  • • Online booking available for routine care
  • • Phone booking for urgent appointments

Cancellation Policy

  • • 24-hour notice required for cancellations
  • • Late cancellations may incur charges
  • • No-shows subject to cancellation fees
  • • Emergency situations are exceptions

Payment Terms

Payment Methods

We accept cash, bank transfers, credit/debit cards, and most major insurance plans. Payment is due at the time of service unless prior arrangements have been made.

Insurance Coverage

We work with most insurance providers. Please verify your coverage before your appointment. You are responsible for any services not covered by your insurance plan.

Outstanding Balances

Unpaid balances may result in collection activities. We offer payment plans for qualifying patients. Please contact our billing department to discuss payment options.

Liability and Disclaimers

While we strive to provide the highest quality healthcare services, we cannot guarantee specific outcomes. Medical treatment involves inherent risks, and results may vary based on individual circumstances.

Our liability is limited to the extent permitted by law. We are not responsible for delays or failures in treatment due to circumstances beyond our control, including but not limited to equipment failure, staff illness, or emergency situations.

Termination of Services

We reserve the right to terminate or refuse services in certain circumstances, including but not limited to:

  • Non-payment of outstanding balances
  • Inappropriate or abusive behavior toward staff or patients
  • Repeated failure to follow medical advice or treatment plans
  • Violation of facility policies or safety protocols

Contact Us

If you have questions about these Terms of Service, please contact us:

Administration Office

Asriel Medicare

11, Iduh Street, Off College Road

Benin City, Edo State, Nigeria

Contact Details

Phone: +234 704 523 4777

Email: info@asrielmedicare.com

Office Hours: Mon-Fri 8 AM-6 PM

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated terms on our website and updating the "Last Updated" date.